Austin, Texas 78703

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Diligent and resourceful professional looking for Project Manager post; possess expertise in Customer Service, Project Management, and Sales Support, with strong ability to contribute to strategic plans and project reviews.


  • Trained department of 42 on a product family, to help improve efficiency.

  • Created training documents to fill gaps in department's knowledge database.

  • Subject Matter Expert, and point of contact for complex issues involving telephony.

Work Experience:

04/2018 to present

Austin, TX 78759

Title: Senior Order Fulfillment

  • Trained 15 agents, remotely, on Complex Business Class Phone scenarios

  • Drafted training documents for entire department on OMSe, and a how to guide

  • Provided 15 process improvements to streamline procedures in place

  • Managed PRI to BCP migrations, from order entry to completion

  • Provided training to minimize down customers from 4 hours to 30 minutes

  • Averaged 110% daily productivity

05/2014 to 04/2018– Spectrum

San Antonio, Texas 78216

Title: PAC Coordinator

  • Identified root cause of three executive escalations a month, to highest level of excellence.

  • IDncreased our SLA from 92% to 100%, within two months of taking on project.

  • Coordinated multiple project installations, to ensures service were installed to satisfaction.

  • Mentored, and trained, a team of 20 to certify all are knowledgeable of known problem drivers.

8/2015 – 04/2018

Title: Co-chair community involvement program with Spectrum

  • Monitored adherence to the budget.

  • Served as the liaison between the committee and executive sponsor.

  • Reviewed financial expenditures of the program.

  • Collaborate with the committee chair to review the spending of funds.

  • Make sure that committee is fulfilling the duties outlined in the goals of program.

10/2010 – 05/2014 – Time Warner Cable

Austin, TX 78753

Title: Quota Routing Coordinator

Analyzed over 180 techs routes daily to ensure minimize drive time, maximize on time guarantee, maximize productivity, and create the least cost model for the department, according to guidelines provided by management

07/2010 to 03/2011 – Time Warner Cable

Austin, TX 78753

Title: Technical Support Representative

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues involving internet connectivity, cable television, and digital phone.


Texas State University

Bachelor of Business Administration in Management

Expected Graduation Date: May 2020

GPA 3.69

Relevant Courses:

  • Business Communication

  • Business Applications


  • Excellent interpersonal communication skills, both written and verbally.

  • Self-starter and highly motivated.

  • Exhibits solid analysis, decision-making, and problem solving, as well as superiority in multi-task. Thorough in completing tasks 100% on time and with urgency.

  • Incredible desire to continue to Learn, Apply, and improve both self and procedures.

  • Builds relationships with interconnecting departments

  • Considers feedback from others

  • Updates others about system enhancements and advisories

Proficiency in : Linux OS, All Windows OS, Microsoft Office, including Word, Excel, PowerPoint, Access, Outlook, FrontPage and Project, QuickBooks, Most Graphic Applications, including CAD Programs, Website Design and Flash Applications, ICOMS, CSG, Arris, Sage Quest, Computer troubleshooting, Repair, and Networking and some programming languages including Python and Actionscript, Some SQL


  • 2015 Awarded annual MVP; only 200 are awarded yearly, out of 50,000 employees.

  • June 2011 Received accolades from the Area Vice President for multitasking abilities, and teamwork.