Austin, Texas 78703
Email: Ryan@RyanOrazi.com | Website: RyanOrazi.com
Diligent and resourceful professional looking for Project Manager post; possess expertise in Customer Service, Project Management, and Sales Support, with strong ability to contribute to strategic plans and project reviews.
Trained department of 42 on a product family, to help improve efficiency.
Created training documents to fill gaps in department's knowledge database.
Subject Matter Expert, and point of contact for complex issues involving telephony.
04/2018 to present
Austin, TX 78759
Title: Senior Order Fulfillment
Trained 15 agents, remotely, on Complex Business Class Phone scenarios
Drafted training documents for entire department on OMSe, and a how to guide
Provided 15 process improvements to streamline procedures in place
Managed PRI to BCP migrations, from order entry to completion
Provided training to minimize down customers from 4 hours to 30 minutes
Averaged 110% daily productivity
05/2014 to 04/2018– Spectrum
San Antonio, Texas 78216
Title: PAC Coordinator
Identified root cause of three executive escalations a month, to highest level of excellence.
IDncreased our SLA from 92% to 100%, within two months of taking on project.
Coordinated multiple project installations, to ensures service were installed to satisfaction.
Mentored, and trained, a team of 20 to certify all are knowledgeable of known problem drivers.
8/2015 – 04/2018
Title: Co-chair community involvement program with Spectrum
Monitored adherence to the budget.
Served as the liaison between the committee and executive sponsor.
Reviewed financial expenditures of the program.
Collaborate with the committee chair to review the spending of funds.
Make sure that committee is fulfilling the duties outlined in the goals of program.
10/2010 – 05/2014 – Time Warner Cable
Austin, TX 78753
Title: Quota Routing Coordinator
Analyzed over 180 techs routes daily to ensure minimize drive time, maximize on time guarantee, maximize productivity, and create the least cost model for the department, according to guidelines provided by management
07/2010 to 03/2011 – Time Warner Cable
Austin, TX 78753
Title: Technical Support Representative
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues involving internet connectivity, cable television, and digital phone.
Texas State University
Bachelor of Business Administration in Management
Expected Graduation Date: May 2020
Excellent interpersonal communication skills, both written and verbally.
Self-starter and highly motivated.
Exhibits solid analysis, decision-making, and problem solving, as well as superiority in multi-task. Thorough in completing tasks 100% on time and with urgency.
Incredible desire to continue to Learn, Apply, and improve both self and procedures.
Builds relationships with interconnecting departments
Considers feedback from others
Updates others about system enhancements and advisories
Proficiency in : Linux OS, All Windows OS, Microsoft Office, including Word, Excel, PowerPoint, Access, Outlook, FrontPage and Project, QuickBooks, Most Graphic Applications, including CAD Programs, Website Design and Flash Applications, ICOMS, CSG, Arris, Sage Quest, Computer troubleshooting, Repair, and Networking and some programming languages including Python and Actionscript, Some SQL
ACTIVITIES AND HONORS:
2015 Awarded annual MVP; only 200 are awarded yearly, out of 50,000 employees.
June 2011 Received accolades from the Area Vice President for multitasking abilities, and teamwork.